Support

Keep your next run simple.

For help, include your device model, iOS or Android version, Catchfire build number, and the screen where it happened.

Contact support

Do not email passwords, authentication codes or location traces.

Before you run

How do I get the beta?

Request iPhone or Android access from the beta section. iPhone uses TestFlight; Android uses a Google Play internal-testing invitation. Builds and access can differ by testing group.

Do I need to know my pace?

No pace is needed for Just run or an unrestricted Same start race. Fair start and pace-limited races require a recent 5K pace. You can open an invitation and inspect the race before entering one.

Can I run without a preset route?

Yes. Just run records time and distance without a mapped course. You can also draw a private route. A time-goal or previous-effort chase uses a mapped route; not every historical run is eligible.

Can I organize without racing?

Yes. Choose host only when organizing a free scheduled race. You still manage the start and any remaining result review.

What if the scheduled time passes?

If the race has never started, the host can still start it within the 48-hour grace period, or reschedule or cancel. After 48 hours, reschedule before starting. Do not assume your original calendar copy has changed.

What should I check before locking my screen?

Complete the app's location and recording-readiness checks. Background recording depends on device permissions and operating-system settings. Keep the app installed and your phone charged. If recording stops or a result looks incomplete, contact support.

Saving & compatibility

Your data, on your terms.

Apple Health

Optional saving of finished races and Just runs on iPhone in enabled builds. Permission is requested when needed.

Enabled in production configuration

Health Connect

Optional Android workout saving is under testing. It is not enabled in the current production profile.

Development testing only

FIT & GPX files

Export an eligible finished race and manually upload the file to Strava or Garmin Connect. This is not automatic synchronization.

Enabled in production configuration

Your calendar

Add a race with a Google Calendar draft or a standard calendar file for compatible calendars, including Apple Calendar. Add an updated copy after a schedule change.

No live sync or Garmin Calendar integration

Configuration is not a guarantee that your installed beta already includes a feature. Check your build or ask support. Read our privacy policy for workout and location handling.

Results & accounts

Why is my result under review?

A recorded finish may still need route, recording or host review. Catchfire distinguishes recorded and final results. Live positions and gaps are estimates, not final standings.

How do I request deletion or privacy help?

Email legal@catchfire.run for access, correction or deletion requests. Workouts you saved to another service stay there until you remove them there.

Are there paid races or prizes?

No. The current running beta is free. Paid races, payouts and prizes are disabled.